Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and 7seven (“7seven,” “we,” “us,” or “our”). 7seven is currently operated as an unincorporated business by Hashir Imam, an individual carrying on business as 7seven from Hamilton, Ontario, Canada (postal code L8P 0A1). We intend to incorporate as an Ontario or U.S. corporation, at which point all rights and obligations under these Terms will transfer to and be assumed by that corporation without further notice to you. These Terms will continue to apply to your use of the Service following any such incorporation.

These Terms govern your access to and use of 7seven.dev, the 7seven web application, and any related services we provide (collectively, the “Service”). By creating an account, signing in, accepting a workspace invitation, or otherwise accessing or using the Service, you (“you” or “Customer”) agree to these Terms and to our Privacy Policy. If you do not agree, do not access or use the Service.

If you accept these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “you” refers to that organization. If you do not have that authority, you must not use the Service on behalf of the organization.

You must be at least 16 years old to use the Service. If you are between 16 and the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or legal guardian who agrees to be bound by these Terms on your behalf. The Service is not directed to children under 16, and we do not knowingly allow them to create accounts. If you become aware that a child under 16 has created an account, contact legal@7seven.dev and we will promptly remove it.

You may not use the Service if you are barred from doing so under applicable law, or if you are located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S., Canadian, U.K., E.U., or U.N. sanctions, or if you are listed on any applicable list of restricted or denied parties (see Section 23).

You access the Service by signing in with Google. You are responsible for maintaining the security of your Google account, including all sign-in credentials and any second factors you configure with Google. You are responsible for all activity that occurs under your account, whether or not authorized by you. One person, one account — do not share, sell, lease, or transfer your account credentials. You must promptly notify us at legal@7seven.dev of any unauthorized use of your account or any other suspected security incident.

You agree to provide accurate, current, and complete information during sign-up and to keep your account information up to date. We may suspend or terminate accounts that contain false, misleading, or impersonating information.

7seven is a voice-first bug triage platform. You record voice notes, which are transcribed and summarized by AI into structured tickets. The Service includes workspace management, team collaboration, ticket and comment management, file attachments, optional integrations with third-party services such as GitHub, Linear, and Jira, and transactional notifications.

We do not offer a service-level agreement (SLA) or uptime commitment. The Service is provided on an “as available” basis (see Section 17).

7seven is built around shared “Workspaces.” A Workspace is created by an account holder (the “Workspace Owner”), who may invite others to join as members or admins. For each Workspace:

• The Workspace Owner is the “Customer” for billing purposes and is responsible for paying for all seats in the Workspace, regardless of whether seats are used by employees, contractors, or other invitees.
• The Workspace Owner is responsible for the conduct of all members and admins of the Workspace, including their compliance with these Terms.
• The Workspace Owner controls the content of the Workspace, including the ability to add or remove members, change member roles, and delete content, the Workspace, or the account that owns the Workspace.
• Workspace members and admins must each accept these Terms on first sign-in. Their use of the Service is governed by these Terms in addition to any agreement between them and the Workspace Owner.
• Content contributed by a member to a Workspace (voice notes, transcripts, tickets, comments, attachments) remains in the Workspace under the control of the Workspace Owner after the member is removed, leaves, or deletes their account.

If you are a member or admin of a Workspace you do not own and have a dispute about content in that Workspace, your first point of contact is the Workspace Owner. We do not adjudicate disputes between users of the same Workspace.

7seven offers a free Individual plan and paid Startup and Business plans. Current pricing and plan limits are described on our pricing page and in your workspace settings. We may change pricing or plan limits with at least 30 days’ advance notice; changes take effect at the start of your next renewal term and never retroactively within a paid term you have already prepaid.

Merchant of Record. All payments for paid plans are processed by Lemon Squeezy, which acts as the Merchant of Record. Lemon Squeezy is the seller of the subscription for billing, tax-collection, and chargeback purposes, and your purchase is also subject to Lemon Squeezy’s Terms of Service and Privacy Policy. 7seven does not see or store your card number or full payment details. Sales tax, VAT, GST, HST, QST, and similar taxes are collected by Lemon Squeezy where required by law and added to the price you see at checkout.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, unless you cancel before the renewal date. You can cancel auto-renewal at any time from your billing settings; cancellation takes effect at the end of the current paid term.

Refunds and cancellation. Except where required by applicable law, all fees are non-refundable, including for partial subscription terms, unused features, downgrades, and Workspaces or members removed mid-term. Refund requests for purchases made through Lemon Squeezy are governed by Lemon Squeezy’s refund policy and should be directed to Lemon Squeezy support. You may cancel a paid subscription at any time from billing settings; the subscription remains active until the end of the paid term, after which the Workspace is downgraded to the Individual (free) plan.

Past-due accounts. If a renewal payment fails, we may, after a reasonable cure period and notice via email or in-app banner, downgrade the Workspace to the free plan, suspend access to paid features, or, in cases of prolonged non-payment, suspend the Workspace. We are not obligated to send paper invoices, registered mail, or non-electronic notices.

Plan-downgrade grace. When a paid subscription lapses to the free plan (whether by cancellation, expiration, refund, or non-payment), existing content, members, and connected resources beyond the free-plan limits are not automatically deleted or suspended, but net-new additions in excess of the free-plan limits are blocked. We may change this grace posture in the future on notice consistent with Section 24.

“Customer Content” means any data, content, or material that you, your Workspace members, or anyone using your account submit to or generate through the Service, including voice recordings, transcripts, tickets, comments, file attachments, integration data, and Workspace metadata. As between you and 7seven, you retain all right, title, and interest in Customer Content. We do not claim ownership of Customer Content.

You grant 7seven a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, transmit, reproduce, display, modify, and create derivative works of Customer Content (including transcripts, summaries, and other AI-generated outputs) solely to (a) provide, operate, maintain, secure, and improve the Service for you; (b) enforce these Terms; (c) comply with law and legitimate legal process; and (d) develop aggregated or de-identified data that does not identify you or any individual and is not used to disclose Customer Content.

You represent and warrant that (i) you own or have all rights necessary to submit the Customer Content and to grant the license above; (ii) the Customer Content does not violate any law or third-party right (including intellectual property, publicity, and privacy rights); (iii) you have obtained any consents required to record other individuals where the recording laws of your jurisdiction require consent; and (iv) the Customer Content complies with Section 10.

We will not access the contents of your voice notes, transcripts, tickets, comments, or attachments except as described in our Privacy Policy — that is, as needed to operate the Service, respond to a support request you initiate, or comply with law.

The Service uses third-party AI providers to transcribe voice notes (currently Groq) and to generate ticket summaries, suggested files, severity, tags, and proposed fixes (currently Google Gemini). The AI providers we use may change over time. See our Privacy Policy for the current list and for how each plan tier handles AI training of submitted data.

AI outputs are suggestions only. Transcripts, summaries, severity assessments, suggested files, suggested fixes, and any other AI-generated content (“AI Outputs”) may be inaccurate, incomplete, biased, out-of-date, misleading, or may resemble content the AI model was trained on. You are solely responsible for reviewing and independently verifying AI Outputs before relying on or acting on them. AI Outputs are not professional advice (legal, medical, financial, engineering safety, regulatory, or otherwise).

Ownership of AI Outputs. As between you and 7seven, you own AI Outputs generated from your Customer Content, to the extent permitted by applicable law and the terms of the underlying AI provider. 7seven makes no warranty that AI Outputs are original, novel, accurate, complete, or non-infringing of any third party’s rights. Identical or similar AI Outputs may be generated for other customers.

No-train commitment. 7seven does not train its own AI models on Customer Content on any plan. AI provider training behavior depends on plan tier and is described in our Privacy Policy.

No automated decisions with legal effect. AI Outputs are designed as drafts for human review and are not used to make decisions that produce legal or similarly significant effects on individuals. You must not use the Service or AI Outputs as the sole basis for any decision that has legal or similarly significant effects on an individual.

The Service interoperates with third-party services, including Google (sign-in), GitHub, Linear, Jira (Atlassian), and the providers listed in our Privacy Policy. When you connect a third-party service or sign in using a third-party identity provider, your use of that service is governed by the third party’s own terms and privacy policy. We are not responsible for, and disclaim all liability for, the availability, accuracy, content, security, or practices of any third-party service. The grant or revocation of permissions, scopes, or data access on a third-party service is between you and that third party.

We may add, change, or remove third-party integrations at any time. If a third-party service changes its terms or APIs in a way that affects the Service, we may modify, limit, or discontinue the affected integration without liability to you.

You agree not to, and not to allow any third party to:

• upload, transmit, or store in voice notes or anywhere else in the Service any government-issued identifier (social insurance, social security, driver’s licence, passport), payment card number, bank account number, individual medical record, biometric identifier, or other sensitive personal information about yourself or others;
• use the Service in violation of any law, regulation, court order, or third-party right (including intellectual property, publicity, privacy, employment, anti-discrimination, and consumer-protection laws);
• attempt to circumvent, disable, or interfere with plan limits, rate limits, quotas, access controls, security features, or metering;
• abuse the AI pipeline through automated bulk submissions, prompt-injection attacks, attempts to elicit training data, attempts to extract model weights, or repeated re-analysis designed to consume resources;
• interfere with, degrade, or disrupt the Service, the servers and networks that host the Service, or the use of the Service by other users;
• reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or trade secrets of the Service, except to the extent this restriction is prohibited by applicable law;
• scrape, crawl, mirror, frame, or otherwise harvest content from the Service except via APIs and integrations we officially provide and within the limits we set;
• conduct security testing, vulnerability scans, or penetration testing of the Service without our prior written authorization;
• use the Service or AI Outputs to develop, train, fine-tune, evaluate, or benchmark a product, model, or service that competes with the Service or with the AI providers we use;
• misrepresent the source of AI Outputs to a third party in a way that misleads them as to authorship, accuracy, or authority (for example, presenting an AI-drafted vulnerability report as a human investigation in a manner intended to deceive);
• transmit spam, chain letters, phishing, or other unsolicited communications; engage in harassment, hate speech, threats of violence, or content that sexually exploits or endangers minors;
• upload or transmit malware, viruses, worms, ransomware, cryptominers, or any other actively malicious code, or use the Service to deliver any of the foregoing to a third party;
• use the Service in violation of U.S., Canadian, U.K., E.U., or U.N. export-control or sanctions laws, or from any embargoed jurisdiction (see Section 23);
• use the Service in high-risk applications where failure of the Service could result in death, personal injury, severe property damage, environmental harm, or the failure of critical infrastructure (including but not limited to medical diagnosis or treatment decisions, life-support systems, aircraft or vehicle control, nuclear or industrial-control systems, weapons systems, or emergency-response dispatching); or
• impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Violations of this Section may result in immediate suspension or termination of your account or Workspace, with or without notice (see Section 16). The Workspace Owner is responsible for ensuring members and admins comply with this Section.

The Service, including all software, code, designs, logos, trademarks, trade names, text, graphics, and the selection and arrangement thereof, is owned by 7seven or its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for its intended purpose. No other rights are granted by implication, estoppel, or otherwise.

“7seven” and the 7seven logo are our trademarks. You may not use them without our prior written consent, except for fair, descriptive references to the Service.

If you send us suggestions, ideas, enhancement requests, bug reports, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable licence to use, copy, modify, distribute, and exploit the Feedback in any manner and for any purpose, without compensation, attribution, or obligation to you. You waive any moral rights in the Feedback to the extent permitted by law. You do not have to provide Feedback, but if you do, this licence applies.

Your use of the Service is also governed by our Privacy Policy, which describes the personal information we collect, how AI providers process it, the sub-processors we use, how long data is retained, and the rights you have. By using the Service, you acknowledge that personal information you submit will be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

The Service is provided on an “as available” basis. We do not offer an uptime commitment or service-level agreement. We may modify, suspend, or discontinue any part of the Service, temporarily or permanently, at any time. For a paid feature that we permanently remove during a paid term, we will provide advance notice of at least 30 days where reasonably practicable, and your sole remedy is a pro-rated refund or credit for the affected paid feature for the unused portion of the current paid term.

Scheduled maintenance, third-party outages (including those of our infrastructure, hosting, or AI providers), and force-majeure events (Section 25) are not considered modifications of the Service.

Termination by you. You may stop using the Service at any time. You may delete a Workspace from Workspace Settings if you are the Workspace Owner; you may delete your account by emailing delete@7seven.dev. Paid subscriptions remain non-refundable upon cancellation (see Section 6).

Termination by us for convenience. We may terminate your access to the Service for any reason on at least 30 days’ advance notice if you are on a paid plan, and at any time without notice if you are on the free plan. If we terminate a paid plan for convenience mid-term, we will refund the unused, prepaid portion of your current term.

Suspension and immediate termination. We may suspend or terminate your access to the Service immediately and without prior notice if we believe in good faith that (a) you have materially breached these Terms, including Section 10 (Acceptable Use); (b) your account or Workspace is the subject of suspected fraud, abuse, or unauthorized access; (c) your continued use of the Service poses a security or operational risk to the Service or to other users; (d) suspension or termination is required to comply with law or legitimate legal process; or (e) your account has remained past-due beyond the cure period described in Section 6. Where reasonably practicable and not prohibited by law, we will provide notice and an opportunity to cure before suspending or terminating.

Effect of termination. On termination, your right to access the Service ends immediately. For up to 30 days after termination, you may request an export of Customer Content you contributed (subject to identity verification) by emailing legal@7seven.dev. After that period, we may permanently delete or de-identify Customer Content associated with the terminated account or Workspace, except as described in our Privacy Policy (including standard backup-retention windows) or as required by law.

Survival. The following Sections survive any termination or expiration of these Terms: 6 (with respect to fees owed), 7 (license you granted us, to the extent needed to provide services already performed), 11, 12, 13, 17, 18, 19, 20, 21, 22, 24, 25, and 26.

We reserve the right to refuse service, terminate accounts, remove or edit Customer Content, refuse to process refund requests we believe are made in bad faith, and cancel orders or Workspaces, at our reasonable discretion. Nothing in these Terms creates an obligation for us to monitor Customer Content or to enforce these Terms against any particular user.

You acknowledge that the fees, free-tier access, disclaimers, and limitations of liability in these Terms reflect an allocation of risk between you and 7seven, and that we would not provide the Service to you on the same economic terms without these limitations.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless 7seven and its operators, employees, agents, affiliates, licensors, and service providers from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to (a) Customer Content, including any claim that Customer Content infringes or misappropriates a third party’s intellectual-property, publicity, or privacy rights, or violates any law; (b) your or your Workspace’s breach of these Terms; (c) your or your Workspace’s violation of any law or third-party right; (d) your or your Workspace’s use of the Service or AI Outputs; or (e) a dispute between you and any other user, member, admin, or third party. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence at your expense. You may not settle any matter without our prior written consent if the settlement requires any admission or commitment from us.

Informal resolution. Before initiating any formal proceeding, you and 7seven agree to try in good faith to resolve any dispute informally for at least 30 days. You agree to send a written notice describing the dispute and the relief you seek to legal@7seven.dev. If we cannot resolve the dispute within 30 days after receipt, either party may initiate formal proceedings as provided below.

For U.S. users: binding arbitration and class-action waiver

If you reside in the United States, you and 7seven agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service (a “Dispute”) that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration will be held in Toronto, Ontario, Canada, or in the U.S. county where you reside, at your election, and may be conducted remotely. The arbitrator may award any individual relief or remedies that would be available in court, subject to the limitations in these Terms. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and 7seven each agree that Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. If a court decides that this class-action waiver is unenforceable as to all or some part of a Dispute, that part will proceed in court, and the rest will proceed in arbitration.

Arbitration opt-out. You may opt out of arbitration by sending a written notice to legal@7seven.dev within 30 days of first accepting these Terms or of any material amendment to this Section. The notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, the rest of these Terms (including the class-action waiver, to the extent enforceable) still applies.

Exceptions. Either party may bring an individual action in small-claims court in the county or province where you reside instead of arbitration. Either party may also seek emergency or injunctive relief in court to protect its intellectual property, confidentiality, or security pending resolution of a Dispute.

For Canadian users

If you reside in Canada, any dispute, claim, or controversy arising out of or related to these Terms, the Privacy Policy, or the Service will be brought exclusively in the courts of the Province of Ontario sitting in Toronto, Ontario, and you and 7seven irrevocably submit to the personal jurisdiction of those courts.

Quebec residents. Nothing in this Section deprives a Quebec consumer of the right to bring an action before the courts of Quebec where section 3149 of the Civil Code of Québec applies, or of any other right that cannot be waived under Quebec consumer protection law. The arbitration agreement above does not apply to Quebec consumers to the extent prohibited by Quebec law.

These Terms and any Dispute arising out of or related to them or the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this Section deprives a consumer of the benefit of mandatory protections of the law of the consumer’s habitual residence to the extent such protections cannot be waived by contract.

We respect intellectual-property rights and respond to valid notices of claimed copyright infringement. If you believe that content on the Service infringes your copyright, send a written notice to our designated agent with all of the following:

• a physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf;
• identification of the copyrighted work claimed to have been infringed;
• identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it (for example, a workspace identifier and a ticket or comment reference);
• your contact information, including address, telephone number, and email;
• a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Designated agent for copyright complaints:
Hashir Imam (Designated Agent), c/o 7seven, Hamilton, Ontario, Canada L8P 0A1.
Email: legal@7seven.dev.

For users in Canada, we also operate under the notice-and-notice regime of the Copyright Act. Notices that do not comply with the statutory requirements may be ignored. We may terminate accounts of users we determine are repeat infringers.

Knowingly material misrepresentations in a notice may subject you to liability for damages, including costs and legal fees.

The Service is operated from Canada and may incorporate technology subject to U.S., Canadian, and other export-control and sanctions laws. You represent and warrant that (a) you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S., Canadian, U.K., E.U., or U.N. sanctions; (b) you are not listed on any applicable list of restricted or denied parties (including the U.S. Specially Designated Nationals list, U.S. Entity List, Canadian Consolidated List, or U.K. Consolidated List); and (c) you will not use the Service in violation of any export-control or sanctions law. We may suspend or terminate access without notice if we believe in good faith that this Section has been or may be violated.

We may update these Terms from time to time. When we do, we will post the new version here, update the effective date, and — for changes that materially affect your rights or obligations — provide advance notice of at least 30 days by email to the address associated with your account, by in-app notice, or both, before the changes take effect. If you do not agree to the updated Terms, you must stop using the Service before the effective date; your continued use of the Service after the effective date constitutes acceptance of the updated Terms. Changes to the arbitration agreement (Section 20) trigger a new opt-out window as described in that Section. Non-material changes (clarifications, typo fixes, contact-information updates) take effect on posting.

Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and 7seven concerning the Service and supersede all prior or contemporaneous communications, representations, or agreements (oral or written) on the subject. Any conflict between these Terms and an executed written agreement signed by both parties for enterprise use is resolved in favor of the written agreement.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed; the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver of any term of these Terms is effective unless in writing and signed by an authorized representative of the waiving party.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment without consent is void. We may assign these Terms in whole or in part, without consent and without notice, in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or incorporation of the Operator. These Terms bind and benefit the parties’ permitted successors and assigns.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and 7seven.

Notices. We may send notices to you by email to the address associated with your account, by in-app notification, or by posting on 7seven.dev. You agree that electronic notices satisfy any legal requirement that notice be in writing. You must send legal notices to legal@7seven.dev and, where postal notice is required by law, to Hashir Imam (c/o 7seven), Hamilton, Ontario, Canada L8P 0A1.

Force majeure. Neither party is liable for any failure or delay in performance (other than the obligation to pay fees) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, third-party-service outages, or supply-chain disruptions.

No third-party beneficiaries. Except for our affiliates, operators, employees, agents, licensors, and service providers (each of whom may enforce Sections 17, 18, and 19), these Terms do not create any third-party beneficiary rights.

Electronic agreement and language. You consent to receiving these Terms, the Privacy Policy, and any notices or disclosures from 7seven in electronic form. The parties have expressly required that these Terms and all documents related to them be drawn up in English. Les parties ont expressément exigé que la présente convention et tous les documents s’y rapportant soient rédigés en anglais.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

For questions about these Terms or the Service:

• General and legal contact: legal@7seven.dev
• Account deletion: delete@7seven.dev
• Postal address: Hamilton, Ontario, Canada L8P 0A1